TraceWire Locates pulls tickets straight out of your One Call emails, puts your own plant on the same screen, and closes each one with a GPS-tagged photo of the mark — so the record exists before anyone asks for it.
Not a generic work-order tool with "locate" typed into a category field. Every piece of this exists because a real ISP had to keep up with 811 every day.
Point Locates at the mailbox your One Call center already sends to. Tickets are parsed into a queue the moment they land — no forwarding, no retyping, no missed emergency at 4 pm on a Friday.
Linked to your TraceWire instance, each ticket opens with your fiber and coax drawn around the dig site. Answer "is there anything of ours here?" from the truck, not from a phone call to the office.
The field app captures photos with GPS position, compass bearing, and timestamp burned in. When a contractor claims the paint wasn't there, the record already is.
Photos and status changes queue on the phone and sync when coverage comes back. A dead spot in a valley isn't a reason to lose the record.
Closed tickets stay, with their photos, by date range and by address. Months later, when the question is "did we mark that in June?", the answer takes seconds.
Open, due, and closed at a glance, with optional notifications to the channel your crew already watches. Nobody has to ask what's still outstanding.
Locates is a separate instance next to your TraceWire instance — its own login, its own subscription — linked so the plant is always there when a ticket opens. Use Locates on its own if you only need the ticket workflow, or add it to TraceWire and get the full picture.
No per-ticket fees, no per-locator seats.